Terms and Conditions

Please carefully read these terms and conditions before placing an order. By placing an order with us, you enter into a legally binding agreement under these terms, so it's important that they reflect your expectations.

Application

These Terms and Conditions govern the purchase of goods by you (the Customer or you) from Smartier Group LTD, trading as Hertfordshire Fencing, registered in England and Wales under number 12139326. Our registered office is at 132 Stanborough Green, Welwyn Garden City, England, AL8 6XJ. You can contact us via email at admin@smartiergroupltd.co.uk (the Supplier or us or we).

By ordering Goods from our Website, you agree to be bound by these Terms and Conditions. You must agree to these terms by clicking the ‘I Accept’ button before completing your order. Without this, you cannot proceed with your Order. Purchases are limited to those eligible to contract and at least 18 years of age.

Interpretation and Definitions

• Consumer: An individual acting outside the scope of any business, trade, craft, or profession.
• Contract: The legally-binding agreement for the supply of Goods between you and us.
• Goods: The products as described and listed on our Website and confirmed in your Order.
• Order: Your request for Goods as placed through our step-by-step process on our Website.
• Delivery Location: Specified in your Order, either our premises or another agreed location.
• Durable Medium: Includes paper, email, or any medium that allows information storage and accurate reproduction accessible in the future.

Goods Information

Descriptions on our Website or other advertisements are illustrative. Variations in size and color may occur. Custom-made Goods are your responsibility to specify accurately. Availability of Goods is subject to change, and we reserve the right to make necessary alterations to comply with legal or safety requirements.

Personal Information

All personal data is handled according to our Privacy Policy. We may contact you through various means including email or post, as you agree by accepting these Terms.

Basis of Sale

Descriptions on the Website do not constitute a contractual offer. We reserve the right to reject Orders but will explain the reasons promptly. A Contract is only formed when you receive our Order Confirmation email. Please check this for accuracy and inform us of any errors immediately.

Price and Payment

Prices include VAT and are valid as of the Order date or as otherwise agreed. Payment is due with your Order submission, and we accept most credit and debit cards.

Delivery

We aim to deliver within the specified time or within 30 days max. You have rights to cancel if delivery is significantly delayed beyond this window.

Withdrawal, Returns, and Cancellation

You have the statutory right to withdraw from or cancel your Order within 14 days without giving any reason, under the Consumer Contracts Regulations 2013. This right applies from the moment you or a third party nominated by you (other than the carrier) receives the last good in your Order.

How to Exercise Your Right to Cancel

To cancel, inform us by making a clear statement (e.g., an email) using our email address contact@hertfordshirefencing.co.uk. For proof of cancellation, it's advisable to keep a copy of your cancellation notification.

Returning Goods After Cancellation

Once you have cancelled your Contract under these statutory rights, you need to return the goods without undue delay and in any event not later than 14 days from the day you communicate your cancellation to us.

• Customer-Arranged Return: You are free to return the items at your own cost to Twin Barnes, Stevenage, SG2 7HD. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.
• Flat Rate Return Service: Alternatively, you can opt for our flat rate return service costing £60, which includes handling and shipping. Contact us at contact@hertfordshirefencing.co.uk for arrangements. This amount will be deducted from your total refund.

Deduction for Mishandling of Goods

If the returned goods are not in their original condition due to unnecessary handling and/or storage beyond what is necessary to establish their nature, characteristics, and functionality, we reserve the right to deduct a percentage from your refund. This deduction will be proportional to the diminished value of the goods, and we will provide a detailed justification for any such deduction.

Effects of Cancellation

If you cancel this Contract, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than:

• 14 days after the day we receive back from you any goods supplied, or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss results from unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

Risk and Title

Risk transfers to you upon delivery. Ownership transfers once we receive full payment. We reserve the right to reclaim Goods if payment is overdue or in the event of your bankruptcy.

Conformity and Guarantee

Goods must match their description and be fit for any specified purpose upon delivery. We align with manufacturer guarantees where applicable.

Legal

These terms are governed by English law. Complaints and disputes should be directed to us initially, as outlined in our procedures.